If you need any help with the site then please get in touch below.
Or click 'FAQs' below to read our Frequenty Asked Questions section.
Please complete ALL boxes below in order to send an enquiry.
Are the memorials just for family and close friends?
No, the memorials are for anyone who you want to remember. They serve as a dedication to someone who meant something to you in life. You can create a memorial for anyone you wish.
Can I upload my own music on to a memorial?
Yes as long as your tribute has been upgraded from the 'free' bronze status and you have the necessary permissions in order to use that piece of music.
Even with a free bronze tribute you can still pick from our own selection of music. Kindly written and performed by Kevin MacLeod.
My favourite singer has just died, she was world famous. Can I create a memorial for her?
Yes ofcourse! Although please check the site as, if she was famous, the chances are that there will already by a memorial dedicated to her on the site already. You are welcome to create your own though if you would rather do that.
Can I create a memorial for my pet who recently died?
No. We're afraid that this site does not cater for pets. Sorry.
Are the memorials removed after a certain period of time?
No. A memorial would only ever be removed if it breached our Terms and Conditions. Fortunately this has never happened.
I don't have a Paypal account but I would like to light a candle or leave a gift for someone. Do I need to create a Paypal account to pay for gifts and candles etc?
Not at all. You can use any major credit card via Paypal without creating an account.
I'd like my local hospice to be the charity of choice on my tribute page. Is that possible, and how do I go about it?
Unfortunately, due to technical reasons, we are unable to allow visitors to choose from any charity or worthy cause. Therefore we offer a selection of popular charities from around the world. If you wish to pick a different charity then you could mention in the remembrance book that you would like well-wishers to donate to a specific charity on behalf of your loved one.
Creating / editing a tribute
Can I select more than one tune from the list of music?
Yes you can select as many as you would like.
If I add music do I have to pay for each tune separately?
No, you are allowed as many of our music tracks as you like and, if you upgrade to a Gold tribute, you are allowed up to ten of your own tracks too.
I only want family members to add items to my memorial. Can I preclude other persons from adding anything?
Yes, by default all memorials are set up in such a way that people need to email you asking permission before they can contribute to your memorial. You can choose who you wish to grant permission to by following the instructions in the email. You can see all the people that have permission to contribute to any of your memorials by going to your Profile page. From here you can accept or reject people who ask to contribute to your memorials.
I keep receiving emails from people wanting to contribute to my memorial. Can I set it up so that they can contribute without bothering me with emails?
Yes, you can edit the Privacy Settings for each of your tributes and choose not to receive emails if you wish. If you set your tribute to "Open" then everyone can contribute without needing permission from you.
I have just created a memorial and would like to include some photographs. Can I do that?
Yes, if the tribute is upgraded to Silver or Gold galleries can be uploaded by you and your visitors.
I created a memorial for my son but some of his friends have added candles with silly comments. Can I remove them?
We can remove these for you. As the memorial creator you can remove photo galleries and any messages that are contributed to your memorial. However, candles and gifts, because they have been paid for, have to be removed by an administrator. Please get in touch with us through our Support page and let us know the details. Where necessary we will also take action against those responsible.
Can I stop people seeing and adding to my tribute?
Yes, you can select to "freeze" a tribute from Your Tributes page. If a tribute is frozen only the tribute creator will be able to view it.
Is it possible to delete a memorial?
Yes, as long as nobody other than yourself has spent money contributing to the memorial. Go to Your Tributes and there is a delete link underneath each of your memorials. (Please note: by deleting your own memorial you will lose any money you have spent on that memorial).
Our local vicar has just died and the Parish Council would like to set up an online memorial so that the villagers can pay their respects. Is that possible?
Yes. Just set up the memorial from an individuals account and then any number of people can pay their respects to that memorial.
Gifts / Candles / Upgrades
I want to add a gift to a memorial but I cannot find anything appropriate amongst those on offer. Can I add my own?
No, sorry, but for technical reasons we are unable to allow users to upload their own gifts. However, if you contact us through our Support page and make a suggestion for a gift we will happily try and source it for you.
I want to pay my respects on a friend's memorial. I sent a message to the memorial creator over 2 weeks ago but I have had no reply. Can you help?
Yes. If you do not receive an email back to your request to contribute to a memorial then please try again after 7 days. If you still do not receive an email back then contact us and we will attempt to get in touch with the memorial owner on your behalf. (Please note: we are only able to do this after 14 days from your initial attempt to contact them).
An old friend has just died and I want to pay my respects but I do not know the person who has created the memorial and he does not know me. Does that make a difference?
No. It shouldn't make any difference whatsoever. Just request to pay your respects. This will then allow you to send a message to the memorial creator stating why you would like to pay your respects i.e. they were an old school friend etc. It is up to the memorial creator then to give you permission to contribute to the memorial. Please allow some time for them to answer their email. If you still cannot get in touch with them but wish to pay your respects you can always create your own memorial.
Is it secure to pay for candles and gifts via your website?
Yes, it is completely secure. All payments are processed by the world renowned PayPal. They are one of the leading e-commerce providers in the world today.
What are the upgrades available to my tribute?
Tributes start as Bronze which is a free tribute. This allows for most features of the site but we hope that you choose to upgrade to either Silver or Gold. This opens up extra features such as uploading your own music, cheaper (or free) candles and gifts, and uploading galleries. It also helps support the site and keeps Friends At Rest online. Please consider upgrading your tribute. Clicking the upgrade option when you see it will give you a full list of all the various benefits available at each upgrade level.
Problems with the site
I've found a problem / bug with the website. How do I report it to you?
We are very sorry if there is a problem with FriendsAtRest.com. Obviously we make every effort to stop bugs/problems creeping in to the site but sometimes they get passed our staff. Please use the Contact Us form on this page to let us know about it.
How do I go about making suggestions for improvements for the website?
We are always very happy to hear from people who have good ideas regarding FriendsAtRest.com. Please use the Contact Us form on this page to let us know your idea or suggestion.
I have a question that isn't covered by your Frequently Asked Questions page. What do I do?
Please use the Contact Us form on this page and send us the question. We will answer you as soon as possible and also update our F.A.Q. appropriately.